Inbound calls management with Ruby Dial plans in My SIP Switch
Wednesday, May 21st, 2008Ruby dial plan within My SIP Switch can really prove to be powerful. They turned My SIP Switch into an easily customizable webPBX. This article aims at providing an introduction (definitely not an overview!) to inbound call management using MySIPSwitch Ruby Dial Plan.
Since programming is involved, non-technical users will need to start with the basis and then do some tweaking. More technically advanced people can really create powerful rules to block calls, to forward calls, to create some backup routes in case of call failure (busy, not available, …) with timers….
A good place to get information on ruby dial plans is the sticky thread on My SIP Switch forum: Ruby Dial Plans.
In this article, I’ll focus on the dial plan side and I consider that some SIP providers have been set up to receive calls.
1. Structure of the Ruby Dial Plan
Here is an example of empty Ruby dial plan:
#Ruby
sys.Log(”call from #{req.Header.From.FromURI.ToString()} to #{req.URI.User}.”)
if sys.In then
# Inbound rules here
else
# Outbound rules here
end
The 1st thing to mention is that the Ruby dial plan must start by “#Ruby”, that allows My SIP Switch to know that your dial plan is using Ruby and not the old syntax.
Then, the command sys.Log(”bla”), allows to leave some logs (ie: some debugging or informative comments) that will be displayed on the monitoring page. That’s a handy tool to use when testing.
sys.In (or sys.Out) are Booleans (true or false) that tell you if the present call is an incoming call or an outgoing call.
Note that any line starting by # will be considered as a comment and therefore won’t be interpreted.
2. Example of Inbound call management
Here is a simple example with some comment afterwards:
1) # INBOUND CALLS
2) if sys.In then
3) sys.Log(”Inbound call from : #{req.Header.From.FromURI.User.ToString()}”)
4)
5) inboundnb = req.Header.From.FromURI.User
6)
7) case inboundnb
8 ) when /^0034/ then sys.Dial(”0039051xxxxxx@provider1″)
9) when /^0123456789/ then sys.Dial(”300@blueface”)
10) when /^0987654321/ then sys.Dial(”00393xxxxxx@provider2″)
11) else sys.Dial(”#{sys.Username}@local”)
12) end
13)
14) # OUTBOUND CALLS
15) else
16) # outbound call rules
1st tip: I clearly commented the 2 main sections of the dial plan: the inbound and the outbound section. Since the screen to edit the dial plan is a bit small that allows finding quicker each section.
Line 3: I added a log with the 2 parties of the inbound call. That is handy to know what’s going on when you are creating your dial plan.
Line 5: That’s a variable allocation. I store the phone number of the person calling me into the variable “inboundnb”, since using all the time “req.Header.From.FromURI.User” is not that handy.
Line 7: I created a “Switch”, it looks at the value of the variable, in this case “inboundnb”, and then will match the corresponding line. For instance:
case red
when blue then “go blue”
when green then “go green”
when red then “go red”
else “go whatever”
end
Here the “switch” will match the 3rd line. If “red” was not stated in the “when” cases, then, the last line, else, would match. Adding a default line is often useful!
Don’t forget the “end” to close the switch; otherwise, you will trigger an error!
Line 8: /^0034/ will match any number starting by 0034. If someone calls me from Spain (Spain’s international prefix is 0034), I forward the call to my Italian landline since I know the call won’t be for me. The call forwarded will be billed via my provider: provider1.
Line 9: If I don’t want to talk to the owner of the phone number: 012456789, then I forward it to 300@blueface, he will hear some monkeys; more seriously, I could send a message:
sys.Respond(480, “Not available”)
Line 10: 0987654321 is that really important potential customer and I really don’t want to miss his call, so I forward it to my mobile, just in case I’m in the train or in coffee break when he calls. Note that this time I’ll use provider2 to bill that call, he has better rates than provider1 for my mobile number.
Line 11: If the dial plan didn’t match any of the previous lines, then the last one with “else” will be interpreted and in that case, the phone which will ring is the one I have registered with My SIP Switch.
3. Going further with inbound call management
- Multiple forwarding with timers :
sys.Dial(”#{sys.Username}@local”, 10)
sys.Dial(”00390xxxx@blueface”, 12)
sys.Dial(”00393xxxxx@blueface”, 15)
sys.Respond(404, “No forwards answered”)
When I receive a call, My SIP Switch will 1st try to contact the phone I have registered with it, after 10 seconds, if I don’t pick it up, then this phone stops ringing and my landline starts ringing, and if after 12 seconds, I don’t pick up the call, my mobile will ring and if I don’t reply to my mobile and then the caller will hear a recorded message saying that I’m not available.
Note that the timers start when the call is attempted, so when it starts ringing a couple of seconds can be gone already (especially for mobiles!).
Another possibility is to make 2 phones ring at the same time :
sys.Dial(”#{sys.Username}@local&mycolleaguenumber@blueface”)
Both phone will start ringing at the same time and the 1st to pick up will get the call and the other one will stop ringing.
- Availability checker
The following piece of code can prove to be very handy:
sys.Log(”isavailable=#{sys.IsAvailable().ToString()}.”)
if sys.IsAvailable()
sys.Dial(”#{sys.Username}@local”)
else
sys.Dial(”mymobile@provider”)
end
sys.IsAvailable is a Boolean : true or false. If true, then my phone will ring, if not (my internet connection died, I ran out of battery, …) then I forward the call to my mobile.
- Time management
Here is a quick example, showing that you can also route the call depending the on the time of day:
t = Time.now
timezoneoffset = -1
if (t.hour >= 18+timezoneoffset )
sys.Dial(”…”)
else
sys.Dial(”…”)
end
First : Note that Time.Now will be at GMT since My SIP Switch server is based in Dublin
One trick to cope with that is to set a variable with the time different between your zone and GMT, for instance, I’m based in Italy (GMT+1), so I need to substract 1 from the time I want my rule to match.
Here is a good page with references about Time management in Ruby : http://www.ruby-doc.org/core/classes/Time.html
That’s it for the introduction!
If you want to go further you can combine bits from the different examples I explained here and/or discuss this on My SIP Switch’s forum with other users.
if you want to go that far,